Shipping

Shipping Policy

Fast, tracked, and carefully packaged — every time.

Australian Shipping

We ship to all Australian states and territories via Australia Post.

Standard shipping — $8.95 flat rate, 3–7 business days
Express shipping — $14.95 flat rate, 1–3 business days
Free standard shipping — on all orders over $80 AUD

All orders are dispatched within 1–2 business days of payment confirmation. You will receive a shipping confirmation email with your tracking number once dispatched.

International Shipping

We ship internationally via Australia Post International.

New Zealand — $12.95 AUD, 5–10 business days
United Kingdom & Europe — $19.95 AUD, 10–20 business days
United States & Canada — $19.95 AUD, 10–20 business days
Rest of world — $24.95 AUD, 10–25 business days

International delivery times are estimates and may vary due to customs clearance, which is outside our control. International customers are responsible for any import duties or taxes levied by their country.

Packaging

All jewellery is packaged in a branded gift box with tissue paper, ready for gifting. Orders are then sealed in a discreet outer mailing satchel with no external branding.

Order Tracking

A tracking number is emailed to you once your order is dispatched. You can track your parcel at auspost.com.au.

Lost or Delayed Parcels

If your parcel hasn't arrived within the estimated timeframe, please check your tracking link first. If you believe your parcel is lost, contact us at contact@stratumstone.com and we will lodge an enquiry with Australia Post on your behalf.