Privacy Policy

Stratum Stone ("we", "us", "our") operates https://stratumstone.com/. This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our service and the choices you have associated with that data.

Information We Collect

We collect the following types of information when you use our site:

• Order information — name, email address, shipping address, and payment details when you place an order.
• Account information — email and password if you create a customer account.
• Newsletter subscriptions — email address if you subscribe to our mailing list.
• Enquiry information — name, email, and message content submitted via contact or custom jewellery enquiry forms.
• Usage data — pages visited, time spent, referral source, and browser/device information collected via Google Analytics.

How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders
• Send order confirmation and shipping update emails
• Respond to enquiries and provide customer support
• Send newsletter emails (only if you subscribed — unsubscribe any time)
• Improve our website and product offering via analytics
• Comply with legal obligations

Payment Processing

All payments are processed securely by Stripe. We do not store your full credit card details on our servers. Stripe's privacy policy is available at stripe.com/au/privacy.

Cookies

We use cookies to maintain your shopping cart session, remember your login state, and collect anonymised analytics data via Google Analytics. You can disable cookies in your browser settings, but this may affect checkout functionality.

Third-Party Services

• Stripe — payment processing
• Google Analytics — anonymised website analytics
• WooCommerce — e-commerce platform (Automattic Inc.)

Data Retention

Order records are retained for 7 years to comply with Australian tax obligations. Newsletter subscriber data is retained until you unsubscribe. All other personal data is retained for as long as necessary to provide our services.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal obligations)
• Unsubscribe from marketing emails at any time
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au

Security

We take the security of your data seriously. Our site uses SSL encryption (HTTPS), and access to customer data is restricted to authorised personnel only. However, no method of transmission over the internet is 100% secure.

Contact Us

For any privacy-related questions or requests, contact us at: contact@stratumstone.com